Copyright © 2000-2013 Servercomp, Inc. All Rights Reserved
. .
How long does it take to process an order?
It takes one to two business days for us to process an order (prior to shipping it). Once the order has shipped, your estimated time of arrival will be determined by your selected shipping method and guidelines for delivery. We offer Expedited Processing for orders placed before 4PM EST for a small additional fee. we will put forth its best efforts, however, we cannot guarantee that your order will ship the same day. If we fail to ship your order on the same day, we will refund the Rush Processing fee.
What should I do if an item is missing from my order?
First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered but you're still missing an item, check the packing material for small items. Please call Servercomp Customer Service at 1-347-670-3405 if you're unable to locate an item.
I didn't see an order confirmation page. Did my order go through?
If you didn't see an order confirmation page even though you clicked the last submit button, our server probably still received your order. This happens when communication back to your PC is interrupted following your order submission. You may wish to contact our Customer Service Department at 1-347-670-3405.
What information should I provide Servercomp, Inc. when I call, email or fax?
Order Number
RMA number
E-mail address
Customer Number
Item #(s) or description of each item in question
What is Dimensional weight? How is weight calculated?
What is Dimensional weight?
For standard size packages carriers use actual shipping weight to determine the billable weight. For oversize packages carriers use Dimensional weight to determine billable weight. Dimensional weight considers the amount of space a package occupies in relation to its actual weight, to determine billable weight. To determine if dimensional weight applies to your shipment you need to determine cubic size.
How To Measure the Cubic Size of Your Package Formula L x W x H:
Calculate the cubic size of your package by multiplying the height in inches, by the length in inches, by the width in inches. Round each measurement to the nearest whole inch. The resulting total is the cubic size of your package.
Determine Dimensional Weight: Formula L x W x H/225:
For UPS Ground Shipments: If the cubic size of the package is 5,184 or larger, divide the cubic size by 225 to determine dimensional weight in pounds. If the cubic size is less than 5,184, use the actual weight of the package.
For UPS Air Shipments: Divide the cubic size by 225 to determine dimensional weight in pounds. Any fraction of a pound will be calculated at the next highest rate.
Determine Billable Weight: Compare each package's actual weight to its dimensional weight. The larger of the two weights is the billable weight and should be used to calculate the rate.
How Do I Schedule A Maintenance (Onsite/Pickup) Appointment To Service My Computer(s), Server, or Surveillance System?
You must enter the "Maintenance Rates" portion of this website to schedule an appointment and state your situation regarding your system(s), Program(s), etc. *Note: Our Maintenance rates apply throughout the Tri-State Area Only. If You require computer maintenance and are outside of the Tri-State Area. Please Call Customer Support at 1-347-670-3405.
My CPU is running at a slower clock speed than what was advertised. Why?
In most cases, this is due to your motherboard's FSB settings. Please refer to your motherboard manual or contact AMD's technical support hotline at 408-749-3060. You may also refer to AMD's web-based technical support.Or, Intel's technical support hotline at 916-377-7000. You may also refer to Intel's web-based technical support.
Does Servercomp, Inc. know the estimated time of arrival for out-of-stock merchandise?
We do not offer ETA on products, due to industry intangibles. Out of stock products that remain listed on our website are usually in stock within a week or so. If we expect that a product will be out of stock for an extended period of time, we will remove its listing from our website.
Can Servercomp, Inc. inform me if and when it will carry an item not currently sold on the website?
Due to the large number of products available to us for purchase, we cannot comment on if and when we will be acquiring new products. However, you may call us at 1-347-670-3405
What are the differences between the OEM and retail versions of a product?
Retail versions may come with additional accessories, retail packaging, bundled software and warranty coverage. OEM (Original Equipment Manufacturer), White Box and Brown Box versions include the product and sometimes the drivers, but not much else. They are packaged generically and do not include software. OEM products are best-suited for system builders who don't require documentation or bundled accessories. OEM software is delivered in a generic sleeve or container with little to no documentation or instructions. Because the serial number is exposed, OEM software cannot be refunded. Retail software comes with greater warranty coverage, all available retail packaging and accessories.
Does Servercomp, Inc. accept phone, fax, email , chat or mail orders?
Yes. You may place an order by calling 1-347-670-3405 . For security purposes we cannot accept orders through email, chat or fax.
It takes one to two business days for us to process an order (prior to shipping it). Once the order has shipped, your estimated time of arrival will be determined by your selected shipping method and guidelines for delivery. We offer Expedited Processing for orders placed before 4PM EST for a small additional fee. we will put forth its best efforts, however, we cannot guarantee that your order will ship the same day. If we fail to ship your order on the same day, we will refund the Rush Processing fee.
What should I do if an item is missing from my order?
First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered but you're still missing an item, check the packing material for small items. Please call Servercomp Customer Service at 1-347-670-3405 if you're unable to locate an item.
I didn't see an order confirmation page. Did my order go through?
If you didn't see an order confirmation page even though you clicked the last submit button, our server probably still received your order. This happens when communication back to your PC is interrupted following your order submission. You may wish to contact our Customer Service Department at 1-347-670-3405.
What information should I provide Servercomp, Inc. when I call, email or fax?
Order Number
RMA number
E-mail address
Customer Number
Item #(s) or description of each item in question
What is Dimensional weight? How is weight calculated?
What is Dimensional weight?
For standard size packages carriers use actual shipping weight to determine the billable weight. For oversize packages carriers use Dimensional weight to determine billable weight. Dimensional weight considers the amount of space a package occupies in relation to its actual weight, to determine billable weight. To determine if dimensional weight applies to your shipment you need to determine cubic size.
How To Measure the Cubic Size of Your Package Formula L x W x H:
Calculate the cubic size of your package by multiplying the height in inches, by the length in inches, by the width in inches. Round each measurement to the nearest whole inch. The resulting total is the cubic size of your package.
Determine Dimensional Weight: Formula L x W x H/225:
For UPS Ground Shipments: If the cubic size of the package is 5,184 or larger, divide the cubic size by 225 to determine dimensional weight in pounds. If the cubic size is less than 5,184, use the actual weight of the package.
For UPS Air Shipments: Divide the cubic size by 225 to determine dimensional weight in pounds. Any fraction of a pound will be calculated at the next highest rate.
Determine Billable Weight: Compare each package's actual weight to its dimensional weight. The larger of the two weights is the billable weight and should be used to calculate the rate.
How Do I Schedule A Maintenance (Onsite/Pickup) Appointment To Service My Computer(s), Server, or Surveillance System?
You must enter the "Maintenance Rates" portion of this website to schedule an appointment and state your situation regarding your system(s), Program(s), etc. *Note: Our Maintenance rates apply throughout the Tri-State Area Only. If You require computer maintenance and are outside of the Tri-State Area. Please Call Customer Support at 1-347-670-3405.
My CPU is running at a slower clock speed than what was advertised. Why?
In most cases, this is due to your motherboard's FSB settings. Please refer to your motherboard manual or contact AMD's technical support hotline at 408-749-3060. You may also refer to AMD's web-based technical support.Or, Intel's technical support hotline at 916-377-7000. You may also refer to Intel's web-based technical support.
Does Servercomp, Inc. know the estimated time of arrival for out-of-stock merchandise?
We do not offer ETA on products, due to industry intangibles. Out of stock products that remain listed on our website are usually in stock within a week or so. If we expect that a product will be out of stock for an extended period of time, we will remove its listing from our website.
Can Servercomp, Inc. inform me if and when it will carry an item not currently sold on the website?
Due to the large number of products available to us for purchase, we cannot comment on if and when we will be acquiring new products. However, you may call us at 1-347-670-3405
What are the differences between the OEM and retail versions of a product?
Retail versions may come with additional accessories, retail packaging, bundled software and warranty coverage. OEM (Original Equipment Manufacturer), White Box and Brown Box versions include the product and sometimes the drivers, but not much else. They are packaged generically and do not include software. OEM products are best-suited for system builders who don't require documentation or bundled accessories. OEM software is delivered in a generic sleeve or container with little to no documentation or instructions. Because the serial number is exposed, OEM software cannot be refunded. Retail software comes with greater warranty coverage, all available retail packaging and accessories.
Does Servercomp, Inc. accept phone, fax, email , chat or mail orders?
Yes. You may place an order by calling 1-347-670-3405 . For security purposes we cannot accept orders through email, chat or fax.
